{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7d6b7d2f25e844bcb4de96bb7c6991d0\" frameborder=\"0\" width=\"1362\" height=\"1021\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1021,"width":1362,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1021,"thumbnail_width":1362,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7d6b7d2f25e844bcb4de96bb7c6991d0-c37e9450c0ba2b4a.gif","duration":173.226667,"title":"Operator Portal Move In and Move Out Tasks","description":"This Loom explains how to manage move-in and move-out tasks in the Sunbound Operator Portal. After logging in, viewers scroll to the inbox at the bottom of the homepage and select Move-ins to see residents needing setup or updates, such as missing billing information or the first invoice. For a true new move-in, they can click the task, update payer contact info by entering the payer email and phone number, and complete the task, and optionally add payment method details via the accounts page. It also covers Moveouts, which appear when a resident is marked inactive but still has an invoice or balance, including deactivating an account for Xavier Evans when appropriate or removing the task if deactivated inaccurately."}