{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7fc113e9ffd145fa900e682d99fb8abe\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7fc113e9ffd145fa900e682d99fb8abe-9a39b5b46e8370d2.gif","duration":381.48,"title":"Top Troubleshooting Tips","description":"Hi, I am Melissa from customer success. In this Loom, I share top troubleshooting steps for Heidi transcript and note issues, starting with the transcript because it powers the note. Most problems come from audio input, so I recommend testing your microphone with a new session and confirming the green waveforms. I also cover mobile, telehealth, and in person setups, plus how to troubleshoot the note by checking the template, then resuming, refreshing, or regenerating output. If issues persist, contact support with a brief summary, any error codes, and the session ID."}