{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8102684c3e454d1c9678df6431dab316\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8102684c3e454d1c9678df6431dab316-b6f2d88888a64da5.gif","duration":62.82,"title":"Desk: Ticket Creation","description":"In this video, I walk you through the process of submitting a support ticket on our website. I cover everything from logging in to filling out the form, including adding CCs and setting priorities. It's important to provide detailed information to help us process your ticket more efficiently. Please make sure to attach any relevant files, keeping the size under 40 megabytes. Let me know if you have any questions after watching!"}