{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/810c098940664850af9ba35135e12860\" frameborder=\"0\" width=\"1318\" height=\"988\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":988,"width":1318,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":988,"thumbnail_width":1318,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/810c098940664850af9ba35135e12860-adc6b5abbbe817f0.gif","duration":116.416,"title":"Late Payment Reminder Improvement - Adding Text Notifications","description":"Hey everyone, I wanted to share an update on our late payment reminder workflow. We've made it editable for you and added the option to send a text message along with the email reminder. Once the payment reminder form is submitted, it will send a generic email template and a text message, add a note to the account, and create a late payment opportunity in the service pipeline. Remember, this is a one-off reminder and not a countdown to policy cancellation. Please check it out under the service dropdown and feel free to adjust the email template as needed."}