{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/816ecc2df73245618d1487a948b5fdf6\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/816ecc2df73245618d1487a948b5fdf6-0faa34c5e8d5ba99.gif","duration":241.7,"title":"Boost Reply Rate With Simee Portal","description":"Today I want you to focus on reply rate, the same metric your portal labels as comment rate. I explain why replying is non negotiable, 97% of customers read your responses, and it protects your reputation, boosts local Google ranking, and supports service recovery. I show you how to monitor it on your My KPIs dashboard, view trends in Analytics 360, and work through not replied reviews in your review stream. You can reply directly in the portal, use AI reply assistant and templates, and set targets. Action requested, aim for 100% reply rate on negative feedback and at least 50% on positive feedback."}