{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/81fdf1a4e325498984d2eee5bfd8f0af\" frameborder=\"0\" width=\"1950\" height=\"1462\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1462,"width":1950,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1462,"thumbnail_width":1950,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/81fdf1a4e325498984d2eee5bfd8f0af-1a598bdfdb140761.gif","duration":364.033333,"title":"Understanding Your Incident Category Panel in the Agency Tab","description":"In this video tutorial, I guide you through the incident category panel within your agency tab, highlighting that you cannot edit or add incident categories directly in the live platform. I explain how to mark categories as important incidents, set default notes, and utilize quick categories for efficient incident submissions. Additionally, I demonstrate how to customize the appearance of your categories by assigning colors and adjusting their order for better visualization in your activity log. Please remember to contact your support specialist for any necessary adjustments or additions to your incident categories. I hope you find this review helpful and look forward to seeing you in future videos."}