{"type":"video","version":"1.0","html":"","height":1375,"width":1834,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1375,"thumbnail_width":1834,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8252fd1c4d7e4c5ea2048cc4e17c7430-8276e32ec0f68831.gif","duration":625.659,"title":"Managing Winterization or Recommissioning Orders with Boatyard","description":"This Loom shows how to manage winterization and spring recommissioning orders in Boatyard when many requests come in at once. It explains how a customer portal submission creates an order in an awaiting acceptance state before the customer completes a potentially long winterization form, and how staff can accept or decline it and reassign it if needed. The Loom also covers what happens when the form is not finished, including reminder emails sent one hour and 24 hours later with a link to complete the form. In Boatyard, staff can filter by winterization, view orders with completed forms or awaiting forms, resend reminders manually, and bulk resend form links for multiple orders."}