{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/82a43431dc834c2d82b563507b1235a3\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/82a43431dc834c2d82b563507b1235a3-54992a00424f82ae.gif","duration":1216.56,"title":"Rovo and AI Trust","description":"\n\n### Introduction to trust engagement 4:43\n\n- Sanjay Kulkarni introduced the meeting, emphasizing the importance of trust in customer interactions.\n- Tom Pieterse, from the Trust Engagement Team, was introduced to discuss trust-related topics.\n- Trust is highlighted as a key concern for customers, especially regarding security, privacy, and compliance.\n\n### Role of the trust engagement team 5:20\n\n- Tom Pieterse explained the role of the Trust Engagement Team in handling trust-related queries from customers.\n- The team deals with issues related to security, privacy, compliance, and resilience.\n- They provide insights into the control environment for both new and existing customers.\n\n### Use of rovo in daily operations 6:18\n\n- Tom Pieterse described how Rovo is used to manage customer tickets and presentations.\n- Rovo helps in retrieving historical ticket data and preparing presentation slides, saving significant time.\n- The tool is credited with a 50% time saving in ticket triaging and presentation preparation.\n\n### Favorite agents and customization 9:27\n\n- Discussion on the use of specific agents within the Trust Engagement Team.\n- Tom Pieterse highlighted the use of a SOC 2 report agent for referencing compliance controls.\n- Another agent, the Voice of Customer (VOC) creation agent, helps track customer requests for new features or controls.\n- These agents are created using a no-code agent studio, allowing for customization.\n\n### Document analysis with rovo 12:29\n\n- Tom Pieterse explained how Rovo is used to analyze customer-provided documents and screenshots.\n- This feature allows for efficient extraction and cross-referencing of compliance information.\n- The document analysis capability is a recent addition, enhancing the team's ability to handle customer queries.\n\n### Resources and next steps 17:31\n\n- Tom Pieterse recommended the Atlassian Trust Center as a resource for customers to explore AI and compliance.\n- The Trust Center provides FAQs and documentation on Atlassian Intelligence and Rovo.\n- Sanjay Kulkarni mentioned plans to share resources and links in the community for customer support.\n- The meeting concluded with plans to edit and share the meeting content in the community."}