{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/82e81432f79446e89cf66e31fe55312f\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/82e81432f79446e89cf66e31fe55312f-1711508553444.gif","duration":449.864,"title":"Agent Activity Statuses","description":"In this video, I explain the concept of agent activity statuses in Regal. These statuses represent the different activities agents can engage in throughout the day and can be used for time tracking and routing. I explain that admins can create custom activity statuses, and discuss how agents can change their activity statuses themselves and how it affects their task assignments. Finally, I give examples of where data from activity status changes are used in Regal's Reporting and how your data team can subscribe to receive these events directly to your data warehouse or another destination if needed."}