{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/83589441d2e8458d8dae809e031cd567\" frameborder=\"0\" width=\"2598\" height=\"1948\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1948,"width":2598,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1948,"thumbnail_width":2598,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/83589441d2e8458d8dae809e031cd567-e2058099dc61f8b3.gif","duration":341.5757,"title":"Shop Now Walkthrough","description":"In this video, I walk you through our platform's capability to enhance the returns and exchanges process by allowing customers to shop while resolving their return claims. I demonstrate how customers can easily navigate from the customer portal to shop for new items using their return credit, which not only retains revenue but also generates new sales for the brand. We highlight the benefits of this feature, including the ability to customize incentives and streamline the checkout process. I encourage you to consider implementing this feature to improve customer satisfaction and drive additional revenue. Please review the details and think about how we can leverage this for our brand."}