{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/83e2c94c3fd94df483bd709f29458dc7\" frameborder=\"0\" width=\"1108\" height=\"831\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":831,"width":1108,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":831,"thumbnail_width":1108,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/83e2c94c3fd94df483bd709f29458dc7-33fd3f2f09c333a3.gif","duration":172.284,"title":"How to Respond to AISDR Escalations","description":"This Loom shows how to respond to AISDR inbox escalations in Aquisiti, focusing on items marked as requiring immediate attention. It explains that some escalated entries do not need a response, such as messages indicating the contact no longer works there. For others, like an interest in learning more about a podcast from Alicia, it recommends calling as soon as possible and using the Reply option to draft an email, including availability for a quick call and suggesting a date and time. It also notes you can schedule an appointment directly from the inbox if additional slots are available, and that sending the reply immediately routes it for follow-up without needing a separate follow-up to be scheduled."}