{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8491206d30ae4d0fbda979f2d6efeba5\" frameborder=\"0\" width=\"1820\" height=\"1365\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1365,"width":1820,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1365,"thumbnail_width":1820,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8491206d30ae4d0fbda979f2d6efeba5-899105a6e0063c65.gif","duration":155.8885,"title":"How to configure SOP Definition.","description":"In this video, I walk you through the process of configuring Standard Operating Procedures (SOPs) for alerts, specifically focusing on how to set predefined actions for when specific alerts are triggered. I demonstrate how to access the SOP definition in the settings and how to create a new SOP by selecting the relevant reseller, company, brand, and alert type. For example, I show how to document the procedure for a driver change alert. Once you've entered the necessary steps, simply click Save to finalize your SOP. If you need further assistance with configuring SOPs, please reach out to your dedicated account manager or the support team."}