{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/84e11c5d54744055828e51795d1eabce\" frameborder=\"0\" width=\"1662\" height=\"1246\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1246,"width":1662,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1246,"thumbnail_width":1662,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/84e11c5d54744055828e51795d1eabce-eaa5eb5923f62af2.gif","duration":152.64,"title":"Platform Dashboard Tour and Trial Overview","description":"This Loom explains the platform dashboard and how to use it end to end during a one-day test run. The presenter notes the trial is limited to a full day because the system is resource intensive, giving a true, live experience. They walk through the dashboard features, including direct chat with agents, inbox messages, delegated task visibility, results, and high-level stats like text completed, success rates, time saved, and how those metrics are calculated. They also describe an actions area for transparency into backend issues that the user or a human in the loop can resolve, plus a “wins” section for positive updates, mentioning 30 qualified discovery calls."}