{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/856a2badbbaa41ba87b14983a16b9a60\" frameborder=\"0\" width=\"1512\" height=\"1134\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1134,"width":1512,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1134,"thumbnail_width":1512,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/856a2badbbaa41ba87b14983a16b9a60-full-1703367609076.jpg","duration":487.615,"title":"Unified Inbox Overview","description":"In this video, I will explain the purpose of the Unified Inbox, which is to centralize all communication between residents and management teams in one place. I will also demonstrate how different inboxes are linked to specific user roles, allowing for a clean and organized inbox experience. Additionally, I will cover the option to set up phone numbers for each case and the ability to customize business hours and out-of-office messages. Finally, I will show how to create templates for quick and efficient responses. Watch this video to learn how to optimize your communication workflow and enhance resident engagement."}