{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/86158154ccc04fb7979a8b6508036365\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/86158154ccc04fb7979a8b6508036365-88be7966a083757f.gif","duration":291.156,"title":"Editing the Welcome Email Template","description":"In this video, I walk you through the steps to access and edit our Welcome to Redwood email template in ReChat. I cover how to customize the template for individual agents, including updating names and photos, and how to securely share sensitive information using a new platform. Please make sure to follow the instructions carefully, especially when generating the one-time link for secure information. If you have any questions after watching, feel free to reach out!"}