{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/864903bdd91b48de94adf5a411c82311\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/864903bdd91b48de94adf5a411c82311-0b3bd7ff822dd94b.gif","duration":158.933333,"title":"Overusing Em Dashes Makes Voice Agents Sound Robotic","description":"This Loom explains how to use EM dashes in voice agent scripts to avoid sounding robotic. The speaker says speech voices often treat EM dashes as pauses, and overusing them causes the agent to pause repeatedly, making it feel like it is reading punctuation rather than having a conversation. A demo compares overused EM dashes and properly used EM dashes, noting the pause behavior changes the callers perception. The Loom concludes that EM dashes should be used only when the pause helps, such as when reading back phone numbers, emails, or addresses."}