{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/869884732fd943a888d967a79149d559\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/869884732fd943a888d967a79149d559-968e0cbcc49709a1.gif","duration":99.333333,"title":"Connect Customer Alliance to Google Reviews","description":"This Loom shows how to connect a Customer Alliance account with a Google My Business Profile so reviews can be managed in one place. It explains that Google is the world’s most popular search engine and that reviews can appear in search results when people look up a brand or dealership. The walkthrough directs viewers to log in, go to the Google sub-account, open Settings, then in the General tab select Portal accounts and click Connect to follow the prompts. After setup, users can reply to Google reviews from the Customer Alliance dashboard, view Google statistics in 360 Analytics, and review content in the review overview section."}