{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/86af2ae24c6e43f483021af0464d6d18\" frameborder=\"0\" width=\"1886\" height=\"1414\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1414,"width":1886,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1414,"thumbnail_width":1886,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/86af2ae24c6e43f483021af0464d6d18-c59b0e8cd30e0287-full.jpg","duration":645.113,"title":"Agent Interface Overview","description":"In this video, I provide a detailed walkthrough of the agent interface at agent.convoso.com. I explain how to choose campaigns, manage calls, access performance data, and handle various call actions. Viewers will learn about lead management, making manual calls, call transfer options, quick dispositions, call notes, scheduling callbacks, and rating audio quality. No action is requested from viewers, but the video aims to enhance understanding of the agent interface."}