{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/88994ccc54d5466c85ac7dbcb1c7d906\" frameborder=\"0\" width=\"1808\" height=\"1356\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1356,"width":1808,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1356,"thumbnail_width":1808,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/88994ccc54d5466c85ac7dbcb1c7d906-c51ee302ecbf6d0c.gif","duration":108.828,"title":"Journey Map Walkthrough 🗺️","description":"In this video, I walk you through the renter's agent journey map, highlighting the main stages and detailed activities within each stage. By clicking on different stages, you can delve into specific activities and survey data supporting them. Understanding user involvement, platform features, and ideation possibilities is crucial. Touch points like interactions, tools, and communication methods are also discussed, with potential for further expansion through quotes and sentiments to enhance user empathy."}