{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/88f2203c6c544108ade8ad772599b4f7\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/88f2203c6c544108ade8ad772599b4f7-e0f664447b1dd709.gif","duration":202.998,"title":"Investigating Client Re-scores","description":"In this video, I walk you through the process of researching a client's request for a re-score, specifically focusing on a recent inquiry from a Hawaiian Bros Territory Director. I discuss the importance of judgment calls in scoring and how different editors might have varying opinions on the same item. I also highlight the need to consult with Matt, who typically makes the final decision on these matters. Please take note of my approach to responding to the client's email, as I think it’s crucial for our communication."}