{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/89c4829cb1cc4ce2a3ca51a1ed6ba0ca\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/89c4829cb1cc4ce2a3ca51a1ed6ba0ca-268718fc427a6475.gif","duration":136.44,"title":"Understanding Swivel User Roles and Permissions 🔑","description":"In this video, I outlined the different user roles within Swivel, starting with the owner role, which has full access to billing and user management. Next, I discussed the manager role, which allows for system-wide changes and workflow template creation. I also covered the staff, commissions, and agent roles, highlighting the unique capabilities of the commissions role, such as accessing commission reports and inputting commission rates. Lastly, I explained how the agent role differs from staff by being assignable as a servicing agent. Please take a moment to review these roles and consider how they apply to your work in Swivel."}