{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8a23c0ee0d3c48e995a1e0679079ac8d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8a23c0ee0d3c48e995a1e0679079ac8d-5cba8d2f58847a63.gif","duration":65.194667,"title":"How to Respond to an Inbox Text","description":"This Loom explains how to respond to a text message from your inbox for a specific agent. It shows that you can open your inbox, select the agent, and type your reply under the message tab, or hover over the agent contact info and click the message icon. The video also covers sending immediately, scheduling the message for a later date and time, and choosing from available SMS templates or manually adding the message. It emphasizes ensuring the sending from number is selected before sending to avoid notification or error messages."}