{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8a97548c3a974996aff43acd725dae9f\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8a97548c3a974996aff43acd725dae9f-688f767cef0222aa.gif","duration":1182.081,"title":"Tern Weekly Product Update, AI and Agency Improvements","description":"This Loom provides a weekly product update on new AI Chat capabilities and agency permission enhancements in Tern. It shows onboarding for newer advisors via AI Chat using the TURN onboarding guide, one click option selections to build a demo trip, smart chat naming, and improved recognition of ports for searches. The update also adds agency permissions, including role level toggles for viewing credit card details on shared trips, options to restrict administrators’ access to suppliers and team management, and the ability to flag suppliers as preferred with tags that agents can filter and search by. Additional improvements include AI reconciliation enhancements such as RTF support, better handling of statement adjustments, and more reliable auto matching without requiring client; plus quality of life updates like faster trip board loading, filtered contact exports, itinerary level insurance option toggling, a refresh policy button fix, commission statement filtering by amount, and optional state fields for contact addresses."}