{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8abbbc7fd6084514824af413e27c6932\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8abbbc7fd6084514824af413e27c6932-a917b481a5b7e7bb.gif","duration":310.1534,"title":"SM Call Types","description":"In this video, I covered the SM Call Types within the Service Management Module, emphasizing the difference between SM Call Types and SM Call Type Categories. I explained how to categorize calls effectively, such as by department or type of service, and discussed the importance of keeping descriptions clear and concise, with a maximum of 60 characters. I also went over options for tracking costs and revenue, including WIP settings, and various tax options available for materials. Please review these settings and consider how they align with your workflow, especially regarding billing processes and tax applications."}