{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8c199d4e598040128a82fe36dab257bf\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8c199d4e598040128a82fe36dab257bf-c957fe94c605ff26.gif","duration":431.453,"title":"Enhancing Customer Engagement with Post-Purchase Referrals","description":"In this video, I walk you through the post-purchase referral flow that allows customers to share a promotional code with their friends and family via WhatsApp. I explain how to easily set up this flow using the NPS Repeat Purchase Template in our library, and I highlight the importance of timing the message to maximize customer engagement. I also cover how to personalize the message based on customer feedback. Please make sure to follow the steps I outline to implement this flow effectively."}