{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8c9078eeca1e45f79de755858ffb1fce\" frameborder=\"0\" width=\"1880\" height=\"1410\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1410,"width":1880,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1410,"thumbnail_width":1880,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8c9078eeca1e45f79de755858ffb1fce-d5ddd0ddc68e6d39.gif","duration":1155.37,"title":"MyAccess Portal, Access Ledger Help Centre and Digital Assistant 🤖","description":"In this Loom I introduce the new MyAccess Portal, the renamed Access Customer Success Portal. You still log in with the same username and password, or click Register for MyAccess if you have not signed up. From MyAccess you can view support cases and search Help Centre articles by product range, and you can use the digital assistant in the Help Centre, but it can only create and escalate queries when used inside MyAccess Portal or Access Ledger. For help, click the Ask a Question button or Get Help, then type your query and you will get responses right away."}