{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8ca1a75fcb774cd9b069688304fa08f1\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8ca1a75fcb774cd9b069688304fa08f1-829cda3e1068d4d4-full.jpg","duration":288.138,"title":"Failed","description":"In this video, I walk you through the Failed Inbox feature within Home Hero's Unified Inbox. This inbox is crucial for tracking failed messages and understanding the reasons behind them, ensuring smooth communication with guests and owners. I demonstrate how to access the Failed Inbox and navigate its features, including filters and message history. Please make sure to try re-sending any bounced emails, and if issues persist, reach out to Home Hero Support for assistance."}