{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8cfa7576702143d3b437dba7b649e972\" frameborder=\"0\" width=\"2114\" height=\"1585\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1585,"width":2114,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1585,"thumbnail_width":2114,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8cfa7576702143d3b437dba7b649e972-f0a8341a1274355e-full.jpg","duration":239.95,"title":"Conversations Dashboard","description":"In this video, I walk you through the Conversations Dashboard, highlighting key features for managing communication effectively. You will learn how to filter messages, view conversations, and utilize tools like tagging, snippets, and scheduling. I also cover the SLA settings to define response times for customer messages. Please take a moment to familiarize yourself with these features as they will enhance our team’s communication efficiency. Thank you for your attention."}