{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8d20b7450d054f89bc6719c9221405bb\" frameborder=\"0\" width=\"1108\" height=\"831\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":831,"width":1108,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":831,"thumbnail_width":1108,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8d20b7450d054f89bc6719c9221405bb-d69e178d87885b12.gif","duration":134.589,"title":"How to Resubmit a Rejected LOA","description":"This Loom explains how to resubmit a rejected LOA when the provider rejects it due to an address mismatch. The example given is Royal London rejecting an LOA because it was sent to the wrong email. In the Actions menu, the presenter selects Resubmit LOA, updates the recipient email, optionally uploads a different LOA document if the address on it was incorrect, and adds a reason before resubmitting. The status changes from rejected to submitted, a new resubmission node appears in the timeline, and tracing can show the updated recipient email."}