{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8d3560243c8d492787ce3ca878e1c00d\" frameborder=\"0\" width=\"2044\" height=\"1533\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1533,"width":2044,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1533,"thumbnail_width":2044,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8d3560243c8d492787ce3ca878e1c00d-fda365d0b8a7059b.gif","duration":479.364,"title":"Communication Manager CDR","description":"In this video, I provide an overview of the Communication Manager CDR dashboard, which offers a comprehensive view of call activity across our Viya Communication Manager. I highlight key performance indicators such as total calls, inbound and outbound call counts, and the geographic distribution of call activity. Additionally, I discuss trends over time, including spikes in call volume and the distribution of successful versus failed calls. I encourage you to utilize this data to monitor performance and optimize our communication strategies effectively. Please review the dashboard and familiarize yourself with the insights it provides."}