{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8d385770bb584625ba9bff4e7d5963c9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8d385770bb584625ba9bff4e7d5963c9-ef2cc878f4fc7fa3.gif","duration":261.033,"title":"Enable Guest Ticket Purchase Modifications","description":"This Loom introduces the purchase modification tool, allowing guests to modify their own tickets without contacting the admin. Previously, changes like switching to a different date or ticket type were handled by the admin, but now guests can access a manage option from their confirmation email or account profile. The tool is off by default and can be enabled in the event’s Tonic admin under purchase modification settings, including rules such as allowing changes up to seven days and 12 hours before the event starts. When enabled, guests can follow a guided flow to change dates, transfer ticket types, and pay any difference to move to higher value options, with additional enhancements like add-on purchases and customizable refund choices already in development."}