{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8d4e2ce06d0448d2b2a300fdc46940f7\" frameborder=\"0\" width=\"1146\" height=\"859\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":859,"width":1146,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":859,"thumbnail_width":1146,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8d4e2ce06d0448d2b2a300fdc46940f7-30f474b26df26164.gif","duration":35.75,"title":"Enable Web Debug Mode for Video Upload","description":"This Loom explains how to enable web debug mode on your device when a customer success manager requests it. You start by swiping down on your screen, then clicking the Wi-Fi status five times quickly near the bottom of the drop-down. After that, your customer success manager provides a code. You then use that information to take the required screen recordings for troubleshooting."}