{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8d52b5e5ffe744a58a4f74cbe426f716\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8d52b5e5ffe744a58a4f74cbe426f716-1fa3d7289cbd2289.gif","duration":287.553,"title":"Configuring Conversation Ratings in Fin AI Agent","description":"In this video, I walk you through the process of configuring and sending a conversation rating after a conversation has been closed. I demonstrate how to set up a workflow in Fin AI Agent, starting from creating a new workflow to adding triggers and branches based on customer ratings. I specifically focus on gathering feedback from leads and users, and how to handle different ratings effectively. If you want to implement this workflow, please follow the steps outlined and set it live once completed. Your feedback is crucial, so make sure to engage with the rating process."}