{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8da07b9fe84146759d4860f8265079cc\" frameborder=\"0\" width=\"1658\" height=\"1243\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1243,"width":1658,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1243,"thumbnail_width":1658,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8da07b9fe84146759d4860f8265079cc-f2b1c40681516733.gif","duration":137.763,"title":"Enhancing Ticket Analytics with AI Insights","description":"In this video, I walk you through the analytics tab of UNTRED, highlighting our performance, volume, and AI deflection analysis features. We can track various metrics throughout the ticket life cycle, including response times and sentiment scores, and customize our reports by different filters like channels and ticket types. I also emphasize the importance of AI deflection analysis for enterprises testing AI capabilities. I encourage you to explore these features and consider saving custom reports for future use. Lastly, I demonstrate how to build a personalized dashboard using the WordBuilder field feature."}