{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8dc74743d93e47bca9fdf12e0a4817c3\" frameborder=\"0\" width=\"5120\" height=\"3840\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":3840,"width":5120,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":3840,"thumbnail_width":5120,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8dc74743d93e47bca9fdf12e0a4817c3-15a36368e4e2a3dc.gif","duration":119.686,"title":"Providing Door Code Assistance for Verified Guests 🏢","description":"In this video, I assist a fully verified guest, Sarah, who called at 2 a.m. after her flight was delayed and needed the door code for Brickle High Rise 6, 0, 3. I quickly retrieved the code, which is 1-0-1-0, and guided her on how to enter it. I also offered to provide Wi-Fi details, but she declined for the moment. My goal was to ensure she felt welcomed and settled in smoothly despite the late hour. If anyone else has similar requests, please don't hesitate to reach out."}