{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8dd0cdada9844cf18e92d7c6ef13de1c\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8dd0cdada9844cf18e92d7c6ef13de1c-00001.gif","duration":324.6333333333336,"title":"[HOWTO] Sentiment and Engagement Indicators Explained","description":"Hi guys, in this Loom, I'll explain the two indicators, sentiment and engagement, that we use in many of our screens. Sentiment is a combination of CSAT and MPS responses, measuring the positivity of your feedback compared to our client average. It starts as neutral and grows more positive or negative as you gather more responses. Hover over the indicator for more details. Engagement is a scored indicator based on various engagement factors like delivery rate, open rate, and completion rate. It ranges from low to very low, moderate, high, and very high. The higher the score, the more engaged your audience is. In the video, I'll show you how to interpret these indicators in the dashboard, reports, and individual profiles. Good luck!"}