{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8e0b6e324b484b9d80a1efbca912a6ba\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8e0b6e324b484b9d80a1efbca912a6ba-a2055d6fcb769311.gif","duration":108.227,"title":"Resolving Delivery Issues for Staff Users","description":"In this video, I walk you through the steps to troubleshoot delivery issues for messages sent to users and staff. I emphasize checking the analytics screen to ensure the targeted audience is correctly set up, including relevant topics and groups. If messages are marked as delivered but not opened, I suggest checking for spam folder issues. Please follow these steps and reach out to support at noterouter.com if you have any further questions."}