{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8ecec207dd9b467599e85af43a9a1360\" frameborder=\"0\" width=\"1662\" height=\"1246\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1246,"width":1662,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1246,"thumbnail_width":1662,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8ecec207dd9b467599e85af43a9a1360-200483b798541e14.gif","duration":101.415,"title":"Troubleshooting Course Access Issues","description":"In this video, I address common issues people face when trying to access a course. I emphasize the importance of ensuring that you see your name in the menu and click on \"Start a Course\" to check your course completion percentage. If you encounter a price instead, you're in the wrong place. Additionally, I remind you to verify that you're signed in to the correct account, as many users may have created multiple accounts over the years. Please follow these steps to troubleshoot any access issues."}