{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8f000286ab004ea4a5ef9270a8fa71a5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8f000286ab004ea4a5ef9270a8fa71a5-004b012156750a3a.gif","duration":235.233333,"title":"Primary &amp; Secondary On-Call | Better Stack","description":"In this video, I walk you through the best practices for setting up on-call calendars, specifically focusing on a primary and secondary uncle system, also known as L1 and L2. I demonstrate how to create an escalation policy that automatically alerts the primary on-call person first and escalates to the secondary if the incident isn't acknowledged within 15 minutes. You’ll see how to link these calendars and set up notifications for high-severity alerts. I encourage you to check out our dedicated video on scheduling on-calls for more detailed guidance. Please take action by reviewing your current on-call setup to ensure it aligns with these best practices."}