{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8fb33e8fd7dc49fcb3ffcb19e4359a21\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8fb33e8fd7dc49fcb3ffcb19e4359a21-8a20fb69baf0c213.gif","duration":420.095,"title":"Introducing MyAccess and AI Digital Assistant for Access Ledger","description":"This Loom introduces myACCESS, the new name for the ACCESS Customer Success Portal, and explains how to get help through its AI digital assistant. You log in with the same username and password, or register if needed, and then use the Need Help tile to ask a question or get account and product assistance by selecting a product such as Access Ledger. Named contacts use the AI digital form, and the Ledger assistant cannot escalate to support, but you can type to chat and responses are instant, with conversation history shared if you choose to speak to a support specialist. If the assistant cannot resolve the issue, you can ask to talk to someone and will be notified by email when the specialist responds."}