{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/8fe68e6d6e7e4a449c2efeecbd95a07b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/8fe68e6d6e7e4a449c2efeecbd95a07b-469d6fb4d8eaaac3.gif","duration":101.492,"title":"Video 5 — What Recovery Actually Means","description":"This Loom explains recovery and why billed amounts often feel lower than expected. Recovery is defined as the ratio of your billed amount to your actual time cost, using an example where an invoice at 76% means only 76 pence is billed for each pound of client time. The gap comes directly out of profit, but tracking invoice by invoice, client by client, and year by year can change outcomes. The practice started at an average recovery of 82% and, four years later, moved above 90, with premium work sometimes recovering well above 100%."}