{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/90487ac032ab4a06b88ab437b1c6c7a0\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/90487ac032ab4a06b88ab437b1c6c7a0-full-1695319524710.jpg","duration":384.024,"title":"Rivo Customer Support Training Video","description":"In this video, I will walk you through the Rivo backend and show you how to answer customer support questions related to the loyalty program. I will provide an overview of the dashboard and give examples of different features. If you're unsure about how to answer a customer's question, you can always start a live chat with the Rivo team. Pay attention to the timestamps for specific topics you're interested in."}