{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/90c7372d792f47c28c34f5ca2ac6310b\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/90c7372d792f47c28c34f5ca2ac6310b-94be28c93896f258.gif","duration":365.636,"title":"Service Inbox Triage Pilot Demo 📩","description":"Hi, I am Cameron, founder of Cove Agency. This demo shows the Service Inbox TreeDodge pilot, which turns one shared service inbox into a structured review queue with human control. In the example, four requests are awaiting staff review, one sensitive message is blocked before AI-assisted handling, and two routine items have draft-ready documents. The workflow categorizes incoming emails, creates safe acknowledgement drafts, and routes higher risk coverage or claims messages to a manual queue. No action is requested, but I invite you to do a short discovery conversation if it fits your agency."}