{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/90ce531a71a7422b9f61e255bd9a3185\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/90ce531a71a7422b9f61e255bd9a3185-d3c6d73fe265895a.gif","duration":44.331,"title":"Frustration with Upgrade Options After a Month of Waiting 😩","description":"In this video, I’m following up on my previous message from November 19th regarding the upgrade options. It’s now December 19th, and I’m still unable to upgrade my account, as the only options I see are to enable overages or contact Yaj. I expected to find a downgrade option, but it seems that’s not available. This situation is quite frustrating, and I really need assistance to resolve it. If anyone has insights or can help me move forward, please reach out."}