{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9131013837184c8c99497d54a6e56089\" frameborder=\"0\" width=\"2308\" height=\"1731\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1731,"width":2308,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1731,"thumbnail_width":2308,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9131013837184c8c99497d54a6e56089-3ccabf66696251c1.gif","duration":224.1005,"title":"Setting Up Instant Exchanges for a Streamlined Customer Experience","description":"In this video, I review the instant exchange feature and how to set it up using automation rules. An instant exchange allows customers to receive a new item immediately after filing for an exchange, provided they pre-authorize their card information. I explain how to create an instant exchange rule, set conditions, and the default 7-day period for pre-authorization. If you want to require instant exchanges for all customers, I also show how to toggle that option. Please reach out if you need assistance adjusting the number of days for pre-authorization."}