{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/91437694630c4242b8109cb26ac061a5\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/91437694630c4242b8109cb26ac061a5-d7fe51d096a26ef9.gif","duration":64.406,"title":"How to Cancel a Session","description":"I’m sharing how to cancel an upcoming session. Make sure you cancel outside the eight hour window, otherwise the session will be fully charged. To cancel, click the session, then View, and select Cancel. You can optionally provide a reason, and if you choose not to cancel, click Don’t Cancel. If it’s within the eight hour window and it’s an emergency, please call us using the phone number from the emails or the check in message."}