{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/91c146190a1846448b1c5b6652421e12\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/91c146190a1846448b1c5b6652421e12-e96dd7f4363f0f07.gif","duration":316.501,"title":"Managing Client Communication Opt In and Out","description":"This Loom explains how to manage client opt in and opt out communications in Salesforce. It shows where to check the account record for an email opt-out checkbox and an opt-out banner that indicates the client already opted out of some communications, noting the current example is false for email opt-out. It then covers reviewing sales texting and SMS opt-in checkboxes, plus updating contact information and selecting the appropriate opt-out options when a client requests to be opted out. When finished, it instructs to save after manually removing opt-outs for any client consented to opt back in."}