{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/921b400f72b7411daf7a074641e273ab\" frameborder=\"0\" width=\"2308\" height=\"1731\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1731,"width":2308,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1731,"thumbnail_width":2308,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/921b400f72b7411daf7a074641e273ab-2580cff70b12dae9.gif","duration":378.317,"title":"Understanding the Returns Ledger: A Guide to Claim Processing","description":"In this video, I walk you through our returns ledger and how to effectively process claims. I highlight the financial aspects of claims, including credits and deductions, using examples of both downsell and upsell scenarios. For instance, in a downsell, a customer exchanges a denim jacket for a t-shirt and receives a gift card for the balance, while in an upsell, they pay extra for a higher-valued item. I encourage you to familiarize yourself with this ledger to better understand the accounting details and how the numbers tie together. Please review the claims carefully and reach out if you have any questions."}