{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/92eb509c8aaa4967a6b99334a2710871\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/92eb509c8aaa4967a6b99334a2710871-d1cc0ca74aa13458.gif","duration":210.385,"title":"Why your leads aren't coming into Pageport","description":"In this video, I discuss common reasons why leads may not be coming into our system, focusing primarily on the lead processor setup. It's crucial that the territory name matches exactly as it appears in the new lead email, and that leads are forwarded to the correct email address for each lead source. I also highlight the importance of checking the email uniqueness option in the settings, as this can prevent duplicates from being processed. If you notice a lead hasn't come through, make sure to search for their name or email in the leads list. Please double-check your setup and settings to ensure everything is configured correctly."}