{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/93de6015036d4803b276d5dd4376edd4\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/93de6015036d4803b276d5dd4376edd4-a4b50c319925603f.gif","duration":131.155,"title":"Date of Occupancy Field for Enhanced Service Requests","description":"In this video, I introduced the new date of occupancy field now featured on our service requests. This field captures when the customer actually began using the product, providing a more accurate picture of real-world usage. This enhancement is crucial for validating warranties, understanding when issues started, and improving our reporting on product performance over time. To access this field, simply click the paper and pencil icon above the service requests information, and select the date. I encourage you to start utilizing this feature to enhance our service quality."}